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Signed in as:
filler@godaddy.com
1. Introduction
2. Booking Policy
3. Payment Terms
4. Cancellation Policy
5. Rescheduling Policy
6. Liability Disclaimer
7. Privacy Policy
8. Changes to Terms
For purchases of invertebrates through this website, we guarantee live arrival and will refund for any animal that is DOA (Dead on Arrival).
All animals will be sent via Royal Mail Special Delivery, which is a next day delivery service (Not next day from day of order). With this being said, our packing days are Monday and Wednesday, so orders will either arrive on Tuesday or Thursday respectively (depending if the order is placed before the cut-off time).
We will let you know in advance when to expect your order and provide tracking information upon request.
In some instances, the weather conditions, postal strikes or other delays may mean that we won't be able to fulfil the order in a timely manner like usual. We will keep you in the loop for any of these instances but if you are unhappy to wait, you are more than welcome to receive a refund in full - just let us know.
Sometimes Royal Mail packages can get delayed, resulting in your order arriving a day late. However, if you do not receive your package within 48 hours, please email us and we will look into it further.
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